Our Frequently Asked Questions

How Do I Get Started?

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When you schedule your first cleaning with our company, we require the first appointment to be a deep cleaning service. Then, we can switch you to a recurring cleaning schedule that fits your unique lifestyle.

How Do I Prepare for Your Visit?

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Set your cleaner up for success! We'd like you to pick up clothing, toys, and other personal household items.

The cleaner will not know where all of your belongings go. In addition, we like to protect you and our employees by preventing our cleaners from entering your closets or drawers.

Please let us know about any special requests, and inform our team of how to access your home when you are not present.

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What Services Do You Offer?

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Recurring Cleaning: Weekly, Bi-Weekly, Monthly.
Deep Cleaning: more detailed cleaning for home/office.
Move-In and Move-out cleaning
Custom Cleaning: we work with you to determine your specific needs.

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When Is the Last Cleaning Service Scheduled For?

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We typically schedule our last clean of the day to end within an hour of closing time.

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Do I Have Be Home With You?

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It's up to you; most of our clients are not present during a scheduled clean. Ensure that our team has the access tools and information to enter your home while you're away, such as key, alarm code, and more.

Please note that if you have children under 18 years old, then you must supervise them while we work.

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What About My Pets?

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We absolutely adore pets, but in order to keep everyone safe and moving efficiently we ask that you please put your pets away while we work.

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Can I Leave a Note for the Maid?

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Absolutely! You can also call the office to discuss any of your individual needs.

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Is a Cleaning Contract Required for Residential Cleaning?

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Not at all!

Our work speaks for itself. We are confident you will want us to come back for our high-quality cleaning services.

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Do the Housekeepers Bring Their Own Supplies?

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Don't fret, we come prepared.

Your cleaner will provide all the products and equipment necessary to complete the job.

However, if you have specific cleaning products you prefer, let us know! You must provide these products and have them accessible for your cleaner to use.

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Do You Send the Same Person Every Time?

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While we try to send the same individuals to clean your property, that doesn't always happen. All of our cleaners are trained, experienced, and capable of providing the same high-quality service you expect, no matter who they are.

However, if you have questions or concerns, let us know.

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Does the Team Wear Uniforms?

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Yes! Our cleaners are easily identified by our uniforms with the company logo.

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What is Your Cancellation & Lock Out Fee Policy?

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Cancellations: you must provide us with a minimum of 24 hours notice of cancellation or rescheduling request.

Lock Outs: If our team arrives for a clean and no notice to cancel was received, and we cannot access the property, you will be charged a $50.00 lock out fee.

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When & How Do I Make a Payment?

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Payment is due at the time of service. We accept various forms of payment including cash, check, and card. 20-minutes before we wrap up service at your property, our cleaners must receive payment.

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Should I Tip?

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Gratuity is accepted and greatly appreciated, however, it is not expected.

If you wish to leave a tip, 15-20% of your total cleaning fee is standard.

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What if Something Was Missed or Not Cleaned During My Cleaning?

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If an error is discovered within 24 hours of our service, then we will return within 48 hours at our first opportunity to correct any mishaps.

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Can I Trust Your Professional Cleaners?

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Yes! We vet all of our cleaners.

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To learn more, call (202) 545-0214.

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